Are you a highly organised, detail-orientated individual who thrives in a fast-paced environment? Would you like to be part of a friendly team within a leading company that’s currently experiencing exciting growth? If so, we have the perfect opportunity for you. This is a full time and permanent opportunity, working 37.5 hours per week, 09:00 - 17:30. Our client, a well-established and forward-thinking business covering Kent and London, is looking for an Office Administrator to join their team during a pivotal time of expansion. This is more than just a job — it’s a chance to be part of shaping the future of a growing and ambitious company. About the Role: As an Office Administrator, you will play a vital role in supporting the team and ensuring a seamless administrative function across the business. Your focus will be on upholding customer satisfaction by ensuring all internal processes are followed efficiently and accurately. Key Responsibilities: * Answer the phone to screen calls – assist customers with admin queries, or forwarding calls and recording accurate messages for colleagues. * Take sales enquiries via phone or email – gathering all required data to set up the customer in CRM software and scheduling initial surveys or jobs. * Monitor company email inboxes – forward emails to colleagues or answering queries received. * Assisting the team with deliveries, returns and ordering of equipment from key suppliers. * Assisting the Servicing Administrator with booking and confirming engineering appointments. * Draft, format, and print relevant documentation, photocopying and filing. * Have frequent interaction with Company Directors and Managers, supporting their requests. * Maintain accurate records and documentation. * Support adherence to business procedures and standards. * Help ensure the smooth running of office operations. What We’re Looking For: * Proven experience in an administrative or office support role * Excellent telephone manner and customer service skills. * Proficiency in Outlook, Word and Excel where required. * Exceptional organisational skills and strong attention to detail. * Comfortable working in a fast-paced, reactive environment. * Ability to manage multiple priorities and meet deadlines. * A proactive, self-motivated, and diligent approach to work. * Confident communication skills and a team-player mindset. * Ability to act with confidentiality, tact and discretion. * Education level at GCSE/ equivalent or above in English and Maths. Apply now to join a company where your skills and enthusiasm will truly make a difference. Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy