As the Deputy Farmshop Manager you will support the Farmshop Manager in leading a customer focused and commercially led department, by growing and developing a fantastic, caring and knowledgeable team of colleagues. Passionate about 'how we do business' you will champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
You will
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o Proactively develop your skills so that you can assist and deputise in the absence of the Unit Manager
* Leading the team to deliver the goals for the department aligned to the company's business plan.
* Lead our Service Leaders to ensure they deliver great customer service and brand excellence on every shift through a Team of Colleagues.
* Develop our colleagues who specialise in certain areas in your department, to be the specialist in their areas and are commercially minded
* Develop those colleagues who take responsibility for the training of your new starters to ensure they have the best induction experience, and give direction to those colleagues on areas that the team need further training on to make them better in their roles
* Day to day management of the department including stock control and cash handling.
* Responsible for the financial performance of the department including achievement of sales, margin and waste targets along with budget analysis and setting, cost management and profit control.
* Look at the business through the eyes of our customers to continuously improve the offering and spot and act on opportunities that will bring commercial benefit
* Day to day management of the Service Leaders and colleagues including rota management, absence management, performance and conduct
* Coach and guide colleagues to achieve the best possible performance in their roles including cash handling, stock management and completion of the relevant training for their role
* Ensure the team maintain a clean, tidy and safe environment which is compliant with relevant legislation and internal policies and procedures
* Work with the People team to recruit the right people into our business, train and supervise all colleagues to achieve their best possible performance in their role.
* Work closely with the Commercial team to deliver the products and product standards in line with our brand.