Key Responsibilities
* Support the administration of multiple specialist patient lists in line with the Trusts access policy and national targets.
* Use initiative and sound judgement to book patients appropriately, within the scope of non-clinical practice.
* Accurately input patient details onto waiting lists, ensuring all relevant notes are recorded in accordance with Trust guidance.
* Assist in managing waiting lists efficiently, including handling cancellations, rescheduling, and liaising with clinicians and service managers.
* Operate effectively in a fast-paced, sometimes challenging environment, dealing with complex and sensitive information daily.
* Act as a key communication link between patients and their outpatient appointments.
* Provide clear advice to patients regarding their appointments and waiting list status.
What Were Looking For
* Ability to work collaboratively with operational teams and clinicians to support patient pathway management.
* Experience as a Patient Contact Advisor or similar role, handling incoming calls, booking appointments, managing email traffic, and processing referrals across various platforms and IT systems.
* Confidence in escalating capacity issues to the appropriate operational team when necessary.
* Competence in managing referral streams via shared outpatient email accounts during shift.
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