About the Role
:
As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be a part of a local team supporting high standards of customer service across housing properties. Whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.
Key Responsibilities
1. Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments
2. Accurately diagnose repairs by using the branch operating system.
3. Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
4. Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.
Role Criteria:
5. Customer service focused
6. IT literate especially Microsoft
7. Ability to deal with challenges and complaints
8. Reliable and hardworking
9. Excellent verbal and written communication skills
Desirable:
10. Call centre experience
11. Background in repairs
Benefits we can offer you
12. 25 days annual leave plus bank holidays
13. Annual Mears Fun Day (e.g. Drayton Manor)
14. Paid volunteering leave
15. Mears Rewards – discounts on groceries, holidays, eye tests and more
16. Share save scheme
17. Family friendly policies