Commercial Director
LONDON. MULTI-SITE HOSPITALITY BRAND. FAST-GROWING. HIGH ENERGY.
This is a big, exciting role right at the heart of the business owning revenue growth, digital evolution, smart tech rollout and commercial decision-making as the brand expands. It’s about keeping things profitable, customer-first and operationally seamless, while building the foundations for serious long-term growth.
Who are they?
One of the most exciting food-led hospitality businesses in the market right now. Premium, fast-paced, customer-obsessed and growing quickly.
With a loyal following already in place, the business is now investing heavily in digital, technology and operational scale to support an ambitious multi-site future.
What you’ll be doing
* Driving commercial performance across restaurants, delivery, click & collect, catering and digital channels
* Building stronger partnerships with key delivery platforms
* Scaling catering and B2B in a way that’s genuinely profitable
* Using insight, pricing and channel mix to boost frequency, conversion and loyalty
* Owning the digital roadmap — app, web, loyalty and ordering journeys
* Making digital ordering the easiest and most enjoyable way to buy
* Leading the rollout of core technology across sites (POS, payments, KDS, handhelds, data)
* Managing vendors, SLAs and support to reduce downtime and improve reliability
* Overseeing procurement and supply chain strategy, protecting margin without unnecessary complexity
* Bringing commercial direction to menu innovation and customer trends
Who we’re looking for…
You’ll be someone who loves big-picture growth, but thrives in the detail that makes it work day to day.
* Senior commercial leadership experience in hospitality, QSR or food-led retail
* Strong multi-channel knowledge (sites + digital + delivery + catering)
* Confidence owning customer journeys and digital product strategy
* Experience rolling out tech ecosystems (ordering, loyalty, payments, POS)
* A sharp commercial eye for margin, supplier performance and scalable operations
* A practical, data-led approach — commercial, but always close to the ops
Most importantly, you’ll bring energy, clarity and momentum to a growing business.
Sound great? Apply below.
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