Overview
Join to apply for the Client Care Assistant role at Vet Record Careers. The veterinary environment takes a special kind of person to thrive. This is a varied and exciting role for the right person living in and around the Sidcup, Hayes, Chislehurst, Pettswood, Belvedere, Eltham, Longfield, and Swanley areas.
The parkvets veterinary practice details and branch times vary across locations; driving may be required to travel between branches, including weekends.
Responsibilities
* Provide an exceptional service to clients and their pets; you will be the welcoming face when they visit the practice.
* Answer client inquiries with clear communication and professional demeanor; work both independently and as part of a multidisciplinary team.
* Support service developments and improvements; learn new skills as required.
* Be the first point of contact across all surgeries where driving between branches is necessary.
Qualifications
* Full UK driving license and a road‑worthy car with access to it for travel between branches (especially on Saturdays).
* Proactive, highly organized, self-motivated, flexible and adaptable with great attention to detail.
* Ability to remain calm in stressful situations and work well under pressure.
* Good understanding of computer programs including Word, Excel and Outlook.
* Willingness to learn new skills and contribute to service developments.
* Excellent listening and communication skills; able to work effectively on own initiative and as part of a team.
* Experience in the animal industry is desirable but not essential; customer service is a priority.
Shift pattern
This is a full‑time position working across 7 days – 40 hours a week.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family‑friendly policies (maternity/paternity/adoption/shared parental and surrogacy pay)
* Cycle to work scheme
* Wellbeing initiatives
* Non‑accidental injury support
* Learning and development via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Veterinary
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