Purpose of the position
Please ensure you read the below overview and requirements for this employment opportunity completely.
* Commissioning of new products
* Basic training on daily use for the customer
* Servicing and Maintenance of existing deployed assets
* On Call - troubleshooting & repair of installed products (once probation completed)
Key Job Responsibilities /Activities
Commissioning of new products
* Apply installation & commissioning procedures on site
* Test according to customer requirements following the prescribed method statement
* Customise settings of UPS installations according to the environment
* Update CIMSA and CIMeTECH databases
Servicing & Troubleshooting of installed product
* Troubleshooting of all installed SOCOMEC equipment, diagnostic of installations
* Execute curative maintenance operations
* Diagnose installations
* Provide feed-back on recurrent problems to Technical Operational Support (TOS)
* Servicing: execute preventive maintenance operations as per specifications (replacement of usable components)
Customer and distributor training
* Run training sessions
* Customer: Provide basic information on daily use of the machine
* Liaise with customers (grow a sustainable relationship).
* Distributor: Increase technical level of distributor through training
* Additional tasks as required in line with
Education & background required
* Technical degree in electrical engineering or Equivalent years of experience
* Good communication and commercial skills when in front of customers
Skills requirements
* CIMSA, CIMeTEC & SoHelp databases to be updated