Head of community services

Job summary

The Head of Community Services is a senior leadership role responsible for the operational and clinical delivery of Nottinghamshire Hospices community-based services. You will ensure the provision of high-quality, safe, and compassionate palliative and end-of-life care, supporting people to live as well as possible in the place they call home.

Main duties of the job

As a key member of the Hospice Leadership Team, you will provide visible and inspiring leadership, driving excellence in care delivery, service performance, and workforce development. This role combines strong operational management with professional clinical leadership, requiring an experienced registered healthcare professional with a sound understanding of palliative and end-of-life care.

You will lead and develop our Hospice in Your Home (24‑hour service) and Wellbeing Day Services, ensuring they are responsive, sustainable, and patient‑centred. The role involves regular travel across Nottinghamshire and participation in the clinical on‑call rota (approximately one week in every five weeks).

You will champion equity, inclusion, diversity and belonging, while fostering a positive, high‑performing culture where staff feel supported and empowered. With strong experience in service delivery, you will manage performance, resources, and workforce planning to meet the needs of our patients and families.

You will build effective partnerships with healthcare and community stakeholders, helping to improve access and patient pathways. A commitment to quality, governance and continuous improvement is essential, alongside the ability to lead confidently in complex situations.

About us

Nottinghamshire Hospice is a leading charity that has been at the heart of our communities for 40 years. We are committed to providing compassionate, inclusive, and high‑quality care and support to people diagnosed with a life‑limiting or terminal illness.

Benefits

• 5 weeks holiday pay plus Bank Holidays
• Expenses paid at 45p per mile
• Pension Scheme
• Medical cover
• Staff referral scheme – earn up to £1,000.00
• Comprehensive training provided
• Employee Assistance Programme, including private GP access
• Bluelight Card discount scheme
• Free DBS check and uniform

Job responsibilities

The Head of Community Services is a Hospice leadership role responsible for the operational and clinical leadership of Nottinghamshire Hospice's community‑based services. The postholder will ensure the delivery of high‑quality, safe, responsive, and compassionate palliative and end‑of‑life care services, enabling people to live as well as possible in the place they call home.

As a member of the Hospice Leadership Team, the Head of Community Services will provide visible leadership across community services, driving excellence in care delivery, service performance, workforce development, and stakeholder engagement. The role combines operational management with professional clinical leadership and requires a highly experienced registered healthcare professional with a strong understanding of palliative and end‑of‑life care.

The postholder will oversee the management and development of:

• Hospice in Your Home (24‑hour community service)
• Wellbeing Day Services

The role requires regular travel across Nottinghamshire and participation in the Hospice's clinical on‑call rota (approximately one week in every five weeks).

Person Specification – Experience

• Senior management experience within healthcare, hospice, community or palliative care services
• Experience of leading multidisciplinary teams and managing managers
• Experience of operational and clinical service management
• Experience of quality improvement, governance, risk management and service development
• Experience of managing change and driving service improvements
• Experience of building effective partnerships with external stakeholders and healthcare organisations

Person Specification – Desirable

• Specialist qualification or significant experience in palliative and end‑of‑life care
• Experience of delivering education, training and workforce development programmes
• Experience of working within hospice services

Essential Knowledge and Skills

• Strong understanding of palliative and end‑of‑life care principles and practice
• Excellent leadership, communication and interpersonal skills
• Strong organisational and resource management skills
• Ability to analyse data, monitor performance and implement improvements
• Commitment to person‑centred care and the hospice values

Qualifications

Essential

• Registered Nurse, Allied Health Professional or other registered healthcare professional with current professional registration
• Degree‑level qualification in a relevant healthcare discipline (or equivalent experience)
• Evidence of continuing professional development
• Leadership or management qualification, or willingness to work towards one

Desirable

• Master's degree or equivalent advanced study

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

UK Registration

Applicants must have current UK professional registration.

Employer details

Nottinghamshire Hospice Limited

384 Woodborough Road, Nottingham, NG3 4JF, United Kingdom

Employer's website

https://www.nottshospice.org/join-our-team/