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• Care and Compassion • Quality and Teamwork • Dignity and Respect • Openness, honesty and responsibility
Desktop Support Engineer
Department: IT Services – Desktop Support Team
Location: NHS Borders
Salary: Band 5 - £33,247 - £41,424 p.a.
Contract Type: Permanent
Hours: 37 hours per week
About the Role
We’re looking for a Desktop Support Engineer to join our IT Services team at NHS Borders. In this role, you’ll provide hands-on support to staff across the organisation, helping to keep our technology running smoothly. You’ll troubleshoot and resolve issues with desktops, laptops, operating systems, and applications, and play a key part in improving how we deliver digital services to support healthcare.
About NHS Borders
Technology is central to how we deliver care. Our aim is to make services faster and easier for patients and staff.
The Scottish Borders is a great place to live and work, offering stunning scenery, good schools, affordable housing, and easy access to Edinburgh and Newcastle.
What We’re Looking For
We’re looking for someone who:
1. Has strong desktop support skills and solid infrastructure knowledge.
2. Communicates well and provides excellent customer service.
3. Has at least 3 years’ experience in a technical support role.
4. Holds a relevant degree or equivalent experience/qualifications.
5. Understands how digital services can improve healthcare.
Application Guidance
Please make sure your application reflects your own experience and skills. Responses should be written by you, not generated or heavily edited by AI or third-party tools. Applications that don’t meet this requirement may be withdrawn.
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: .
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website .
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found .
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form