Onsite MDM Engineer, Reading We are seeking a professional and customer-focused Onsite MDM Engineer to join our team, delivering Mobile Device Management (MDM) services within a highly secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times. Working hours:Early shift:7:00 am 4:00 pm, orLate shift:8:30 am 5:30 pm Key Responsibilities Monitor, manage, and resolve mobile device incidents efficiently Configure and administer Mobile Device Management tools (e.g., Intune) Proactively identify issues using monitoring and event management tools Maintain accurate and detailed updates in ITSM systems and internal records Deliver 1st and 2nd line support for mobile devices, escalating where necessary Provide in-person support to senior engineers and stakeholders Diagnose and investigate suspected physical device faults Manage inventory of all in-scope mobile devices Advise users on applications outside of the standard service catalogue Create and maintain knowledge base documentation Communicate effectively with customers via phone and email, providing regular updates Handle incoming customer queries, ensuring clear resolution paths Support MDM-related projects as directed by leadership Knowledge, Skills & Experience Essential Strong interest in mobile operating systems (iOS/Android) Experience in a customer-facing role Hands-on experience supporting mobile devices in a corporate environment Experience within an enterprise or managed service environment (Service Desk, NOC, etc.) Ability to manage high-impact incidents and interact with senior technical stakeholders Experience using monitoring and event management tools Strong PC and troubleshooting skills Desirable Experience with Intune Experience with Zscaler Experience working in secure environments (e.g., government or military) Key Attributes Ability to obtain SC clearance (and potentially DV clearance) Self-motivated and capable of working independently Strong team player with excellent collaboration skills Clear communicator, able to explain technical concepts to varied audiences Highly organised, professional, and detail-oriented Analytical thinker with strong problem-solving ability Flexible, resilient, and adaptable Eager to learn and develop professionally Experience & Qualifications Experience in a managed service or service delivery environment (MSP preferred) Working towards or holding relevant MDM certifications (e.g., Intune, Zscaler)