About The Role
As a Team Manager in one of our Waitrose shops, you\'ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, with passionate Partners serving food lovers. You will use your leadership and teamwork to impact your team and the customer impression of the Waitrose brand, earning trust and loyalty while helping to maximise sales and profit.
Key Responsibilities
* Using commercial skills to maximise sales and profit while minimising wastage.
* Ensuring consistently high levels of availability and merchandising, and delivering an efficient, legal, and secure store operation.
* Improving and maintaining customer satisfaction.
* Managing your team, from leading and inspiring to people-related tasks like organising holidays and managing absences.
* Create a supportive culture of care, belonging, pace and productivity.
* Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills/Experience You\'ll Need
* Experience of leading a team in a fast-paced, customer-focused environment.
* People management skills.
* An innate passion for and understanding of retail.
* Resilience to support and plan your team\'s response to change.
* Ability to influence stakeholders.
* Advanced communication skills.
Desirable Skills/Experience You May Have
* Experience of supporting with the Disciplinary and Grievance process.
* Regulatory compliance management.
* Personal Licence holder.
* Food Hygiene Level 3.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As Partners we share ownership and responsibility for our success, working together with kindness and respect, and thriving as we grow both individually and collectively.
Important points to note
Some roles may require pre-employment vetting (which may include DBS checks). If required, you\'ll be informed during the recruitment process. DBS checks will be carried out by a third-party body and financial probity checks may be required for some roles. Vacancies can close early if there is high applicant volume. We support flexible working where possible and discuss this with the hiring manager during your interview.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Retail
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