Customer Support Specialist
Company:
The Boeing Company
Boeing Global Services is committed to ensuring optimal aircraft availability and mission readiness of our customers’ fleets. The customer is at the forefront of all we do and their mission is our mission: keeping the world’s fleet flying safely, sustainably, and efficiently. Powered by our unparalleled aerospace experience and global network, we work closely with our customers to develop and deliver the innovative solutions they rely on.
Boeing Global Services (BGS) is looking for a Customer Support Specialist to join our team in London, UK
Position Responsibilities:
1. Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
2. Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
3. Responsible for customer account health and providing world class customer support.
4. Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
5. Develops, prepares and delivers presentations to customers and internal organizations.
6. Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
7. Uses multiple Boeing systems in a fast-paced environment.
8. Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
9. Responds to customer inquiries and facilitates delivery problem resolution.
10. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
11. Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
12. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
13. Monitors and shares key performance metrics with customers and internal partners.
14. Interfaces with customers and internal Boeing resources.
Basic Qualifications (Required Skills / Experience):
15. 3+ years of experience with supply chain process
16. Experience developing presentations for and presenting to executive leadership
17. Strong communication and problem-solving skills
18. Ability to work and collaborate cross functionally across multiple organizations
19. Ability for minimal travel domestically and internationally
Preferred Qualifications (Desired Skills / Experience):
20. Experience in the Aerospace industry
21. SAP knowledge
22. Engineering / Technical experience
23. Account management, customer support experience
Becoming a Boeing Employee
The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:
24. Competitive salary and annual incentive plans
25. Continuous learning - you’ll develop the approach and skills to navigate whatever comes next
26. Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
27. Inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
28. Excellent Adoption and Parental leave options
29. 23 days plus UK public holidays and a Winter Break between Christmas and New Year
30. Pension Plan with up to 10% employer contribution
31. Company paid BUPA Medical Plan
32. Short Term Sickness: 100% pay for the first 26 weeks
33. Long Term Sickness: 66.67% of annual salary from 27th week
34. 6x annual salary life insurance
35. Learning Together Programme to support your on-going personal and career development
36. Access to Boeing’s Well Being Programs, tool and incentives
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Not a Shift Worker (United Kingdom)