Working pattern:
Varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm), and weekends. Details to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help you grow your career, along with benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include leading the store team—coaching and supervising Customer Team Members, deputising for the Store Manager—and delivering excellent customer service, along with tasks like re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. As a colleague, we promise to take care of you, supporting your physical, mental, and financial wellbeing, and offering policies to help through life events such as bereavement, pregnancy loss, fertility treatments, and menopause.
What you’ll do
1. Provide friendly and thoughtful service—manage the store and handle challenging situations with ownership.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when needed and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
7. Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.
This job would suit people who have
* A genuine care for customer and member needs.
* The ability to balance leading and supporting your team while actively working on the shop floor.
* Great people skills to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow, and develop leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for your development and career progression.
* 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app giving access to a percentage of your pay as you earn it.
* 36 days of holiday (including bank holidays, pro-rata for part-time colleagues).
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* YuLife – an app rewarding healthy behaviour with discounts and vouchers.
* Rotas shared three weeks in advance, accessible on your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, which means we will always offer an interview to disabled candidates who meet the minimum criteria and apply through the scheme. Please indicate if you'd like to be considered under this scheme when applying. We will ask if you need any adjustments to participate in the recruitment process.
Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.
Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.
Created on 26/04/2025 by TN United Kingdom
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