Customer Service Specialist / Project Co-ordinator Andover – upto £40k DOE Hybrid fantastic company benefits The Customer Service Specialist / Project Co-ordinator serves as the main office-based point of contact for customers throughout the UK, Ireland, and the European Distributor network, ensuring prompt and effective communication. Reporting into the Customer Service Manager, this customer facing role will involve high levels of co-ordination between multiple internal and external stakeholders. This opportunity offers future career progression, fantastic company benefits such as employee assistant program, 6% bonus schemes, 4% flex fund (option to buy 5 days holiday extra per year) birthdays off, gym membership, free parking, early finish Friday’s much more Responsibilities of the Customer Service Specialist / Project Co-ordinator • Manage and be the Subject Matter Expert in all Capital Equipment orders • Serves as the main contact for CAPEX enquiries, order processing, pricing and account queries, • Coordinates logistics for deliveries/Customer collections • Assist with Project Management tasks providing cover where necessary • In addition, this role offers essential support to the sales team supporting business growth by streamlining processes and enhancing overall customer satisfaction. • Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, best in class team • Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction • Work with the technical support advisors & scheduling team to ensure that service levels are met in line with contractual obligations • Processing Quotes, Capital Equipment Orders, General Sales Orders and part requests • Request Customer Feedback • Adhering to team KPI’s/Customer SLA‘s • Provide feedback on processes to drive continuous improvement. Personal Skills & Attributes of the Customer Service Specialist / Project Coordinator: • The candidate should have at least 2 years’ experience in at least one of the following areas: Customer Service, Administration, Project Management • Capital Equipment business experience desirable • Project Management • Goal achievement working under time pressure • Proven ability to manage multiple work streams • Internal and external stakeholder management • Competent in Microsoft applications such as Excel, Word, Powerpoint and Visio • Knowledge of SAP/EBS beneficial • Proven use of email handling systems such as NICE • Positive attitude and tenacity are a must • A passionate belief in exemplary customer service • Excellent communication skills • An energetic and positive team player • Personable and resilient • Strong administrative experience and detail-focused • Exceptional at building and maintaining relationships What’s in it for you? You have the chance to work for an inspirational engineering company making revolutionary products that really can make a difference to people’s lives. • Salary circa £35k DOE • 4% Flex-Fund (take this as cash or use it to purchase additional benefits such as extra holiday; private healthcare; extra life insurance; private dental cover – and lots more!) • 25 days holiday – option to buy 5 more with line manager approval as part of flex fund • 7% Employer pension contribution when matched by employee (min. 3% employee contribution) • 4x salary Life Assurance - option to increase up to 8x salary • 6% Bonus scheme based on business performance and person objectives • Employee Assistance Program (debt management, family relations, health problems or career advice) AON Plus lifestyle discounts (travel, entertainment, insurance, wellbeing) Optional benefits (can use your Flex-Fund to purchase these): • Hours of work Monday – Thursday: 8:35am to 5:00pm Friday: 8:35am to 3:45pm 45 mins lunch - total of 37.05hrs per week