The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we’re not on your bucket list already, you should make some space on it.
Reporting to the Executive Housekeeper and forming part of the housekeeping management team, you will be responsible for ensuring that the housekeeping team are delivering a fantastic level of service and standard of cleanliness to our guests, maximising all hospitality opportunities and driving standards forwards.
Ideal candidates will have at least 2 years previous proven experience at a management or senior supervisor level in a hotel, or a similar quality environment, within the housekeeping function. You’ll be organised and calm under pressure, have a passion for high standards, be able to lead a team from the front and delegate effectively and, most importantly, be a coach and hands on trainer, able to show your team “How it’s done”.
In return for your passion and commitment, we offer a great benefits package including a bonus programme, a share of the service charge, hotel recognition scheme and incentive programme (including, free dinner & afternoon tea vouchers, cash rewards), discounted use of hotel facilities, workplace pension & life assurance, employee assistance programme, and a high street, local attraction & retail perks and discount programme.
Your main responsibilities will include:
* Offer exceptional guest care at all times
* Provide support to and supervise the team for an effective and efficient shift
* Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel’s service standards
* Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
* Assist the Executive Housekeeper with supply ordering and stock inventory, maintaining a good relationship with suppliers
* Collaborate with other departments such as Front Office and Maintenance to ensure seamless coordination and exceptional guest experiences
* Ensure the safety and security of our guests and employees by training team members on protocols, maintaining supplies and ensuring swift and efficient response to any crisis
* Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences
* Utilise all relevant systems correctly to complete tasks in a timely manner
* Adhere to Company policies, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling
* Complete any other reasonable request made by a member of the management team
Person Specification
* Genuine passion for delivering memorable moments to guests and leading the team on shift
* Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style
* Confident working within brand guidelines to deliver consistent results
* Willing to find creative solutions, and offer advice and recommendations
* Continually strive to attain new skills, ensuring best practice and service delivery
* Positive approach to handling multiple challenging priorities and assignments
Don’t let the exciting opportunity to join our exceptional team in the role of Deputy Executive Housekeeper pass you by.
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