Guest Service Coordinator – Shift Leader
Location: Ascot
Salary: £29,000 + £3,000 - £4,000 service charge
Hours: 48 hours, 4 on, 3 off
Join a luxury hospitality brand where people create extraordinary guest experiences. We value passion, personality, respect, teamwork, and creativity—and we celebrate the uniqueness of every team member.
Role Overview:
We are seeking a Guest Service Coordinator Shift Leader to supervise the Guest Service team, ensuring smooth daily operations, excellent guest service, and effective communication with departments such as Housekeeping, In-Room Dining, and Engineering. You will also manage arrivals, departures, complaints, and shift handovers while supporting staff development and maintaining standards.
Guest Service Coordinator Key Responsibilities:
Lead and supervise Guest Service Coordinators on shift.
Ensure lobby areas are immaculate and staffed appropriately.
Coordinate with other departments for guest requirements.
Oversee guest folios, petty cash, and operational tasks.
Identify and support staff training and development needs.Qualifications & Experience:
Hospitality degree preferred; luxury hotel experience a plus.
Proficiency in Opera PMS and IT systems.
Excellent communication, leadership, and customer service skills.
Team-oriented, trustworthy, and decisive