Job summary
Friendly GP Surgery in East London looking to recruit a full-time receptionist/administrator to provide excellent customer care to our patients and carry out a variety of administrative tasks. The position is available immediately.
We are looking for a suitable candidate who is:
1. A good team player
2. has proven customer service skills
3. excellent administrative skills gained in a fast paced environment
4. friendly approach
5. IT literate
6. Reliable and excellent time keeping
7. Experience of working in General Practice preferable
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general administrative assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
The practice has a growing population of over 8000 patients and offers a wide range of services. We provide the highest quality healthcare to patients in the area. Our Doctors, Nurses and all our other staff are dedicated to offering a professional service to the highest standards.
For the successful candidate we offer:
8. Comprehensive induction programme
9. 20 days of annual leave (pro rata)
If you are interested in joining our team please submit your application via NHS jobs
Job description
Job responsibilities
JOB TITLE: Practice Receptionist
REPORTS TO: Practice Manager
HOURS: Full time 10:00am to 6:30pm
SALARY: Competitive, dependent on experience
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
10. To have a thorough knowledge of all Practice procedures.
11. To work in accordance with written protocols
12. Record messages and information accurately and pass them on to the appropriate person in a timely manner
13. Keep up to date with changes in procedure and information affecting reception work
14. Ensure patients letters and investigations are processed and filed accurately in patient records
15. Fax, photocopy and scan documents as requested
16. Process GP Links
Reception
17. Receiving patients consulting with members of Practice team
18. Handing completed repeat prescriptions to patients and checking names and address.
19. Deal with requests for home visits or emergency appointments in accordance with Practice Guidelines
20. Book transport for patients and ambulance services
21. Be able to cover all reception position as necessary
Appointments
22. Process appointment requests via telephone or in person
Computer
23. Registrations of new patients computer data entry and medical records maintenance.
24. Process patients change of address, telephone numbers
25. Process repeat prescription request in accordance with Practice Guidelines.
Telephone
26. Have working knowledge of telephone system, during and after opening hours.
27. Provide a professional first line response to all callers
Other Tasks
28. Call/Recall of patients on Chronic disease register
29. Call/recall of patients (Flu Campaign)
30. Ensure building security have thorough knowledge of doors/windows/alarm.
31. Typing letters as required
32. Any other tasks allocated by managers
Confidentiality:
33. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
34. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
35. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
36. Using personal security systems within the workplace according to Practice guidelines
37. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
38. Making effective use of training to update knowledge and skills
39. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
40. Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
41. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
42. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
43. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
44. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
45. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
46. Alert other team members to issues of quality and risk
47. Assess own performance and take accountability for own actions, either directly or under supervision
48. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
49. Work effectively with individuals in other agencies to meet patients needs
50. Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
51. Communicate effectively with other team members
52. Communicate effectively with patients and carers
53. Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
54. Apply Practice policies, standards and guidance
55. Discuss with other members of the team how the policies, standards and guidelines will affect own work
56. Participate in audit where appropriate
Person Specification
Qualifications
Essential
57. Education/Qualifications
58. Minimum of 2 GCSE or at Grade C or above or equivalent in Maths and English
59. Or relevant work experience in the same field
60. NVQ 2 Admin
61. NVQ Reception/ Customer Care
62. English GCSE Grade C and above
63. GCSE in IM&T Grade C or above
64. Knowledge / Experience
65. Any proven experience in customer service role/ front of house
66. Minimum of one year in an administrative role
67. Experience in health care setting
68. Medical terminology
69. Key Skills
70. Good verbal Skills
71. Excellent telephone manners
72. Good written skills
73. Ability to work as part of the team
74. Interpersonal Skills
75. Customer focus
76. Good IT skills, able to use Word, and Email
77. Knowledge of Emis WEB
78. Able to use MS Excel
79. Personal Attributes
80. Flexible Approach
81. Adaptable
82. Able to use own discretion
83. Ability to work with a wide range of professional people and patients
84. Able to prioritise workload