Key Account Co-Ordinator
Reports To: Customer Service Team Leader
Liaises With: All Departments
Job Purpose
The Co-ordinator will deliver a first-class service to our customers through excellent management of a portfolio of allocated accounts. This role involves close interaction with planning, production, and operations to ensure the business consistently provides a high level of customer service. The Co-ordinator will be responsible for the efficient, effective, and continuous improvement of their account portfolio, delivering a high-quality customer experience in line with business objectives and departmental targets.
Specific Responsibilities
* Manage a full portfolio of accounts as allocated
* Ensure that procedures within the department are followed
* Ensure departmental targets and KPIs are achieved through account management
* Provide concise and timely information to both customers and company members
* Work closely with the external accounts manager to meet customer needs and expectations
* Accountable for launch management on their portfolio of accounts
* Support the ethos of team working within the department
* Ensure regular and effective communication across all areas to achieve common business aims
* Liaise with customers as required, including off-site visits
* Proactively develop solutions to departmental issues
* Identify issues and recommend adjustments or resolutions
* Grow product knowledge through training and collaboration with internal departments
* Monitor aged stocks, pre-aged stocks, overdue reserves, unreleased reports, WIP status, extras tracker, and Pack works tasks to meet company KPIs
* Manage board reserves effectively
* Ensure attention to detail and accurate data/pricing transfer from order to invoicing
* Conduct full handovers when on annual leave
* Assist in covering accounts when colleagues are on leave
* Perform any other duties as directed by the Customer Service Team Leader/Trainer
Skills & Qualifications
* Excellent customer-facing skills
* First-class telephone manner and communication skills (written and verbal)
* Highly organised
* Expert communicator with proven ability to influence improvement across departments
* Ability to work under pressure and deliver high standards
* Self-motivated with the ability to motivate others
* Quick and accurate information processing
* Strong attention to detail
* Excellent organisational and time management skills
* Personal integrity
* Experience in a fast-paced environment (FMCG preferred)
* Strong commercial awareness and business acumen
* Proficient in Microsoft Word, Excel, and Outlook
* Skilled in organising, planning, and prioritising workload to achieve KPIs
* Ability to identify opportunities for process improvements
* Experience reviewing and improving procedures
Interpersonal Skills
* Highly responsible, reliable, and flexible with a strong work ethic
* Ability to work in a highly pressurised environment
* Effective prioritisation and adaptability
* Punctual, presentable, and dependable
* Sense of urgency and drive
* Analytical thinking and results-focused
* Positive attitude and commitment
* Ability to build effective working relationships
* Influential and innovative
* Strong problem-solving and decision-making skills
* Forward-thinking and able to see the bigger picture
Core Values
Integrity – Acts with honesty, leads by example, keeps promises, and respects policies.
Relationships – Communicates openly, considers others, and values diverse ideas.
Accountability – Takes responsibility, acts with initiative, and strives for improvement.
Teamwork – Shares goals, supports others, and celebrates success.
Respect – Values unique skills, listens actively, and maintains a supportive environment.
Job Types: Full-time, Permanent
Pay: £24,000.00-£28,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Education:
* GCSE or equivalent (preferred)
Experience:
* Manufacturing: 1 year (preferred)
* Customer service: 1 year (required)
* Fast Paced environment: 1 year (required)
Work Location: In person