Job Description
The overall purpose of a hospitality manager/ duty manager is to ensure the seamless execution of exceptional guest experiences during events and functions hosted at the venue. Responsible for overseeing the various aspects of hospitality, the manager plays a pivotal role in coordinating and optimising services to meet and exceed guest expectations. This includes managing the catering and dining services, ensuring high-quality food and beverage offerings, and maintaining the overall ambiance of hospitality areas. The manager collaborates with diverse teams such as catering staff, event planners, and facility personnel to guarantee that all aspects of hospitality align with Levy standards and the specific requirements of each event. Additionally, they focus on customer satisfaction, addressing any concerns promptly, and continuously seeking ways to enhance the overall guest experience. A hospitality manager at Aston Villa acts as a crucial link between the venue and its patrons, contributing significantly to the positive reputation and success of the events hosted at this prominent venue.
KEY RESPONSIBILTIES:
Event Planning and Coordination:
1. Collaborate with event planners, organisers, and internal teams to understand the specific requirements and expectations for each event.
2. Develop comprehensive hospitality plans, ensuring seamless integration with overall e...