Service Advisor – Wokingham
Salary: Up to £38,000 OTE
Location: Wokingham
Hours: Monday – Friday
Job Type: Full-Time, Permanent
Overview
We are currently seeking a customer-focused Service Advisor to join a busy and professional automotive dealership in Wokingham. This is a fantastic opportunity to join a successful aftersales team in a Monday to Friday role, offering an excellent work-life balance alongside strong earning potential.
As the key link between customers and the workshop, you will be responsible for ensuring an outstanding customer experience while coordinating vehicle servicing, maintenance, and repair work efficiently.
Key Responsibilities
* Greeting customers and discussing their vehicle service and repair requirements.
* Booking vehicles into the workshop and managing daily schedules.
* Preparing job cards and maintaining accurate customer records.
* Providing customers with updates throughout the service and repair process.
* Liaising closely with workshop technicians to ensure efficient workflow.
* Explaining completed work and associated costs clearly and professionally.
* Identifying opportunities to upsell additional products and services where appropriate.
* Processing invoices and coordinating vehicle handovers.
* Delivering exceptional levels of customer service at all times.
Requirements
* Previous Service Advisor experience within the automotive industry is preferred.
* Excellent communication and customer service skills.
* Strong organisational and administrative abilities.
* Ability to thrive in a fast-paced environment.
* Positive attitude and professional approach.
* Full UK driving licence preferred.
Package
* Up to £38,000 OTE
* Monday – Friday working hours
* Full-time, permanent position
* Ongoing training and development
* Supportive and professional working environment
* Career progression opportunities