Foster a diverse and inclusive work environment by promoting equal opportunity, diversity, and inclusion in all aspects of the business. Act as an ambassador for Mollie's social responsibility programs, encouraging employee participation and engagement. Drive social and environmental impact by integrating sustainability practices and principles into departmental strategies and operations.
Provide first-line systems support and administrative coordination across the business's core platforms, ensuring smooth day-to-day functioning of IT systems, digital tools, and operational technology. This role supports users across the group, maintains access control, tracks issues, and liaises with external tech partners to ensure a reliable and user-friendly systems environment.
Responsibilities:
1. First-Line Systems Support:
o Provide daily support to site and support office teams on core systems (e.g., PMS, EPOS, Microsoft 365, Wi-Fi platforms, digital check-in tools).
o Troubleshoot and resolve basic technical issues, escalating when necessary.
o Monitor shared inboxes, helpdesk tickets, or logs for timely responses.
2. User Access & Permissions:
o Manage new user setup and access across platforms, including logins, permissions, and group policies.
o Support onboarding and offboarding processes.
o Maintain records of user accounts and access history.
3. Systems Administration & Configuration:
o Configure and update system settings per operational needs.
o Support version control and updates in partnership with suppliers.
o Maintain documentation and guides for internal users.
4. Supplier & Partner Coordination:
o Liaise with third-party IT and system providers to resolve tickets, implement changes, and monitor SLAs.
o Track supplier performance and contract renewals.
o Share knowledge internally regarding third-party involvement.
5. Operational Communication & Training Support:
o Act as a liaison between support office and operational sites.
o Support team training with walkthroughs, FAQs, and guidance sessions.
o Assist in project rollouts such as system upgrades and digital initiatives.
We seek candidates who are driven, eager to learn, and interested in building an exciting career within a fast-growing hospitality business. Experience in systems administration or support, ideally in hospitality or retail, is preferred. Confident working with cloud-based systems like PMS, LMS, EPOS, and collaboration tools such as Microsoft 365 is essential. Candidates should be organized, detail-oriented, and able to support non-technical users calmly and clearly. Ability to manage multiple issues simultaneously with good follow-up discipline is important.
Core Behaviors:
* Customer & User Focus
* Problem Solving & Initiative
* Attention to Detail & Accuracy
* Collaboration & Communication
* Organization & Accountability
* Learning & Continuous Improvement
* Resilience & Adaptability
We are an equal opportunity employer and welcome applications from diverse backgrounds, perspectives, and skills.
Salary: £30,000 to £35,000 per annum
Benefits include career development programs, paid qualifications, enhanced parental leave, sick pay, discounts, wellness programs, product discounts, service rewards, awards, referral schemes, and birthday rewards.
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