Are you a people person who thrives on creating connections AND loves being organized?
We're searching for someone special to join our luxury salon team in an exciting dual role that puts guest experience at the heart of everything, with creative content creation as the cherry on top!
This role is instrumental to our luxury salon.
You are the vibe-setter and relationship builder, the consistent touchpoint for our founder, team, guests, partners and community.
The optimiser, who manages an established guest list and oversees long-term haircare planning for every guest.
The organiser, who maintains our space and systems that support a smooth and seamless team and guest experience.
The collaborator, who works closely with our founder and team to coordinate daily operations and salon growth initiatives.
About you
Experiened minimum 2-years in a leadership role in a luxury retail or high-end customer service or retail environment
A clear communicator and collaborator who builds relationships easily
A natural leader with strong sales instincts
Confidence in managing competing priorities and responding to emerging changes in a fast-paced environment
Ability to give and receive feedback with an open, curious and collaborative mindset
Experience in systems and process implementation
Competency using POS and CRM database management
Experience in sales and financial reconciliation, reporting and budgets
Product inventory management
Ability to maintain high standards of hygiene, organisation and cleanliness in the salon and with all equipment
Have an exceptional level of personal presentation
Are seeking a long-term career opportunity
Warmly welcome and care for guests throughout their entire journey
Support a team of up to 8, anticipate and respond to their needs with empathy, compassion and curiosity
Oversee long-term haircare planning for each guest
Help the salon achieve financial targets and key performance indicators
Manage a high-volume of appointments and waitlist across all channels (phone, text, email, Instagram)
Process bills and handle re-bookings through our point of sale system (POS)
Maintain an accurate and up-to-date guest database (CRM)
Reconcile and report on sales and daily operational activities
Monitor and maintain email communications
Coordinate salon initiatives and team training and development calendars
Coordinate the team to capture social media content
Maintain our beautiful, systemised and organised salon space
About us
Elite Hair is a full-service luxury hair salon which specialises in hair extensions. We're redefining what a hair salon can be. Here's what makes us special:
A team culture that's connected, collaborative, and high-vibe, we encourage each other to discover, grow, lead and innovate.
An environment where you're valued as a human first.
The most wonderful guests who come from near and far.
We prioritise hair health and a luxury guest experience, personalising long-term haircare plans for each guest.
Our partnerships with luxury brands including L’Oreal, Redken, Great Lengths, Labiosthetique, Stellar, GHD
As a team, we take pride in demonstrating our Elite Hair values in every interaction with our colleagues, guests, educators, suppliers, and our local community.
The perks
Attractive salary package with fast-track sponsorship available.
Flexible working arrangements
Weekly sales commissions and monthly bonus programs
Professional growth and development opportunities including access to one-on-one coaching and mentoring from the Founder and industry leaders
Periodical complementary hair services and staff discounts on products
4-day work week (fortnightly roster with every second Saturday off)
Salon opening hours:
Week 1
Tuesday 9am - 5pm
Thursday 9am - 9pm
Friday 9am - 6pm
Week 2
Thursday 9am - 9pm
Friday 9am - 6pm
Saturday 8am - 4pm
To apply:
If it sounds like we might be a good fit, we’d love to hear from you! Press ‘Apply’ for this job or email Makayla@elitehair.com.au and attach your CV and cover letter or short video outlining:
Why you’d like to join Elite Hair
Why you think we’d be a great fit for you
Three questions you have for us to start the conversation
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
* How many years' experience do you have as a Social Media Coordinator? Do you have customer service experience?
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