IT Service Desk Analyst
Scale 3 (£24,790 - £25,183)
37 hours, Full-Time (rota between 8am and 6pm)
Temporary (12 months from start date)
Hybrid: Stopford House and homeworking
Application Deadline: 13 July 2025, 11:59pm
Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.
Shortlisting Date: 14 July 2025
Interview Date: w/c 28 July 2025
Interview Type: In person at Stopford House
While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.
Your Role
This role is at the heart of the team and handles tickets from all support channels primarily phone and web portal.
Typical work and responsibilities of this role include:
* Logging and resolving tickets
* Liaising with customers
* Software troubleshooting / guidance
About You
We are looking for someone with the following skills:
* Strong customer service skills
* Proven experience in multitasking
* Good basic understanding of IT
* Quick learner
* An understanding of ITIL processes would be advantageous
About Us
The IT Service Desk is the single point of contact for all customer’s IT requirements either by telephone or via our Online Portal.
At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.
We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.
If you would like to find out more about the role please contact Mike Burnie on mike.burnie@stockport.gov.uk / 07356 314981 for an informal discussion about the role
Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme, you will therefore be guaranteed an interview if you meet both the criteria for the scheme and the essential job role criteria.
Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme
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Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.
We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.
Job Profile
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