Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
* Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
* Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability, and frequent presence in the field.
* Manages and motivates the teams in order to improve sales and the quality of F&B services. Improves the department's results by increasing sales and the productivity of F&B points of sale.
* Enhances guest satisfaction.
* Handles guest comments and complaints, ensuring follow-up.
* Develops close relationships with guests to encourage loyalty.
* Ensures guests receive a warm and personalised welcome.
* Organises and supervises the preparation of points of sale according to activity forecasts.
* Ensures that reference standards are properly applied.
* Checks that sales materials are well presented.
* In conjunction with the Head Chef, prepares the menus, organises purchases and ensures the update and application of cooking instructions.
* Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef.
* Is responsible for keeping the equipment and furniture in good condition.
* Ensures machinery works reliably and follows up on any technical work.
* Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected.
* Sets up an action plan based on the hygiene analysis results and tracks implementation.
* Applies and ensures application of the hotel's security regulations (in case of fire etc.).
* Is responsible for the security of people and property in the area under his/her remit.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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