Priority Candidates will be considered in the first instance
Leigh Library
Turnpike Centre Civic Square
Leigh
WN7 1EB
Salary: Grade 4, £10,720 - £11,240 per annum. £12.85 - £13.47 per hour
16 hours per week - Working hours over a two week working pattern
We're on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role:
Customer Experience and Support deliver a variety of services from Wigan Borough’s libraries. As first point of contact for customers, your digital skills are key as you will actively support, model and demonstrate the benefits of using online services as the primary customer access channel to help build self-reliance, and support vulnerable customers.
You will signpost customers to gain access to appropriate services which will enable them to make positive life changes, gain employment and work towards building self-reliance, improving their health and well-being and independence.
You will support and facilitate library events and activities, ensuring attendees experience an enjoyable and memorable visit. You will maintain operational functions within the library offering quality resources and information.
About you:
You will be computer literate and confident in using digital applications to effectively support and enable residents to use online services.
You will be passionate about providing excellent customer service provision and be enthusiastic in promoting our libraries offer to customers. Your positiveutlook, excellent teamwork qualities and flexibility in your approach will enable you to work closely with colleagues, partners, community groups and volunteers to provide an enhanced service for our residents of all ages.
You will be capable of actively seeking information to resolve customer enquiries, using own initiative and appropriate research tools and techniques. You will have the ability to take accountability for your day-to-day workload ensuring quantity and quality of work is in line with performance criteria.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
This is a fantastic opportunity to be part of a dynamic and highly driven team, working closely alongside communities and partners across libraries in the Borough, to ensure buildings are vibrant community assets.
In Customer Experience and Support we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first-time approach for our customers.
If you have excellent communication and digital skills, knowledge and experience of working with customers, together with the drive to support the residents of Wigan borough then we would like to hear from you.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
Prove your right to work to an employer
For further information please email customer.duty@wigan.gov.uk
Priority candidates Interview date: Thursday 3rd July 2025
Interview date: Thursday 3rd and Friday 4th July 2025
To view the details relating to this position, please click the links below: