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Regional Manager - Helping organisations find the very best talent in Wales
Our client based in Newport are looking for a Project Engineer to join their Product Support team. This role involves engaging with multi-functional teams globally to develop service plans for new products. The ideal candidate will have strong Project Management experience, and the client is open to candidates from both an Electrical or a Mechanical background.
Day-to-day of the role:
* Act as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that includes Cost of Service Modeling, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations.
* Build expertise in system operation, integration, and calibrations/diagnostics through hands-on learning from Tech Support Engineers and Design Engineers.
* Develop detailed Product Support Plans (PSP), Service Readiness Reviews (SRR), Design For Service (DFS), and Cost Of Service (COS) models in collaboration with engineering, marketing, finance, and service teams.
* Elevate product service education across the Product Support Organization using training classes, Augmented Reality (AR), individual coaching, documents, and other knowledge capture tools.
* Conduct spares obsolescence risk analysis and coordinate with the Spares Planning team to mitigate Service supply chain risks.
* Manage and support beta installs in-person by auditing procedures, updating documents, identifying training gaps, and solving unforeseen problems to drive continuous improvement.
Required Skills & Qualifications:
* Minimum HNC or equivalent in Engineering, either Mechanical, Electrical, or Electronics
* Excellent technical writing and documentation skills.
* Proficiency in Basic Microsoft Software Packages.
* Strong presentation skills and comfort in front of various audiences.
* An eagerness to learn new technologies, processes, and techniques.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Industries: Semiconductor Manufacturing, Electrical Equipment Manufacturing, and Appliances, Electrical, and Electronics Manufacturing
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