We have an exciting opportunity for a proactive and customer-focused individual to play a key role in our Client Services team in our Cambridge office.
The role
You'll play a key role in delivering a high-quality, responsive service that supports our colleagues, partners, and clients-ensuring their needs are met with professionalism and efficiency across all aspects of our internal operations and client-facing services.
This role is 35 hours, Monday - Friday, rotating weekly shifts between the hours of 8.00am - 6.00pm (with 1 hour lunch break).
The person
We're seeking a professional, reliable, and collaborative individual who will uphold Mills & Reeve's values at all times. You'll demonstrate excellent client care by acting with courtesy and professionalism, maintaining accurate records, and ensuring a positive experience for both internal and external clients.
Key qualities include:
* Professional conduct & compliance: You'll maintain high standards of personal presentation, confidentiality, and ethical behaviour, complying with firm policies including anti-money laundering and diversity.
* Outstanding client service: You'll be proactive in supporting client needs, ensuring accurate data management, and representing the firm positively in all interactions.
* Team collaboration: You'll work effectively with colleagues across departments, share knowledge, support others with workload management, and contribute constructively to meetings and team dynamics.
* Workload management: You'll meet deadlines, communicate effectively about capacity, and take initiative in problem-solving and task ownership.
* Clear communication: You'll handle enquiries professionally, manage calls and emails with courtesy, and follow internal procedures for absence and leave.
* IT proficiency: You'll be confident using key software tools including Outlook, Teams, Mercury, Word, iManage, and other relevant systems.
* Personal development: You'll take ownership of your growth, seek feedback, identify training needs, and actively pursue opportunities to improve your performance and contribute to the team.
The activities
You will welcome visitors to the firm in a professional and courteous manner, manage meeting room bookings, coordinate catering and AV/IT setups, and ensure the reception area and client lounge are always tidy and well-presented. You'll handle incoming calls and emails efficiently, ensuring queries are directed appropriately and in line with the firm's client contact policy.
You will also support wider facilities operations, including managing post and courier services, conducting daily building inspections, and maintaining office equipment and supplies. You'll assist with office moves, reprographics tasks, and general maintenance, ensuring the workspace remains safe, functional, and well-stocked.
Administrative responsibilities include monitoring shared inboxes, supporting file and deed audits, and liaising with contractors and service providers. You'll also play an active role in health and safety procedures, acting as a fire warden and first aider, and supporting emergency protocols.
Flexibility is key, as you'll be expected to cover colleagues during absences and assist with ad hoc tasks across the team. This is a varied and hands-on role that requires excellent organisational skills, attention to detail, and a commitment to delivering outstanding service to both internal and external clients.
Please ensure you read the job description below for full details of the activities and required person specification.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The benefits
As you'd expect, we offer a competitive salary and a wide range of benefits. Click here to find out more about our core benefit offering.
Pre employment screening
If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.
The firm
Mills & Reeve is centred on achieving more for clients, their businesses and the wider communities we serve. Our clients and their industries benefit from our knowledge and learning, and receive consistent experiences with no surprises. We tell them what they need to know when they need to know it.
We build personal relationships, with advice individually tailored to individual need. And if clients need things we don't offer, we draw on our network to give recommendations. Our 1,450 plus people and over 850 lawyers share one vision - achieving more for clients.
By joining Mills & Reeve, you'll have the chance to build your skills and experience within a firm that's not only ranked in the top 50 UK law firms, but also one that truly values their people. We're also ranked in The Sunday Times Best Places to Work list, and have been awarded Platinum Investors in People. Our mantra is "Achieve more. Together.", which we feel embodies our purpose and is more than just a catchphrase!
Our values are the principles that help us fulfil our purpose. Our people shaped them and live them every day.
• We're ambitious - We aim high, we embrace new ideas and we're passionate about our work
• We're open - We communicate openly and honestly to build trust, and we do what's right
• We care - We're committed to each other, our clients, our communities and the planet
• We collaborate - We're easy to work with, we offer help willingly and we get things done - together
And finally
Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We're committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.
To find out more about our diversity and inclusion work, visit our website .
Documents
* Receptionist Cambridge (September 2025).pdf (222.42 KB)