Job Title: Customer Service Advisor
Company: Wave
Location: Newcastle City Centre Office
Contract Type: Full-time / Part-time
Pay: Competitive Salary of £26k rising on completion of probation period + Easy to achieve Bonus Scheme from Day 1
Start Date: Immediate
About Us:
A company committed to pushing boundaries, constantly enhancing the Wave brand, products, and services. Driven by non-stop innovation and dedication to product development with a long-term goal to lead globally in the Spa and Watersports industry. We're looking for enthusiastic individuals to join our Customer Service Team with opportunities to grow within our company.
We pride ourselves on providing an exceptional customer experience to both B2C e-commerce customers and B2B trade clients across the UK and internationally. This is not your typical call centre role; we focus on offering creative solutions and personalised support.
What You'll Do:
* Work Hours: 40 hours per week, with one day weekends currently part of the Rota and late shifts availability.
* Overtime: Overtime opportunities during peak sales periods.
* Customer Service: Engage with international customers, addressing their queries via email and social media, and guiding them to solve problems independently.
* Product Knowledge: Gain an in-depth understanding of the Wave brand and its products to provide tailored advice and upsell where appropriate.
* Complex Queries: Handle detailed and sometimes challenging customer issues, ensuring they are resolved through thoughtful and thorough responses.
* Collaborative Support: While your primary role will be in customer service, you may be called on to assist in logistics, marketing, or other areas of the business during busy times.
Key Responsibilities:
* Managing customer inquiries through email, telephone, live chat and social media platforms.
* Handling administrative tasks such as refunds, returns, and customer retention efforts.
* Supporting the workflow for production by coordinating with other teams.
* Providing top-tier service to ensure customer satisfaction and loyalty.
* Upselling and advising customers on products that meet their needs.
* Collaborating with the marketing and operations teams during peak times.
What You'll Need:
* Experience: A minimum of 2-3 years in customer service, preferably in a fast-paced environment.
* Skills: Excellent verbal and written communication skills, strong IT proficiency, and the ability to manage workloads efficiently.
* Work Ethic: A strong work ethic paired with a positive and fun-loving attitude. We foster a friendly, positive, and team-oriented atmosphere, and we expect the same from you.
* Customer Focus: A passion for helping customers and a desire to go the extra mile to ensure satisfaction.
* Teamwork: A willingness to assist other departments when needed, as we view ourselves as a single, cohesive unit.
* Creativity and Initiative: As a growing brand, we value innovative ideas and input from all team members.
* Love for Dogs: Our office sometimes has dogs on-site, so a tolerance (or love) for pets is a plus.
What We Offer:
* A chance to join a department that has some exciting changes ahead and be involved in making a difference with ideas always encouraged
* Opportunities for career progression within our rapidly growing company.
* A chance to be part of a young, creative, and supportive team.
Why Wave Spas?
Join a fun, energetic, and growing company where your ideas matter, your contributions are valued, and your career can take off. Whether you're looking to build your skills in customer service or branch out into other areas of our company, Wave offers the perfect opportunity.
Ready to dive into your next adventure?
Apply today, and tell us why you'd be the perfect fit for the Wave Family
Job Type: Full-time
Pay: £25,500.00-£27,000.00 per year
Benefits:
* Additional leave
* Company events
* Employee discount
* Store discount
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 3 years (preferred)
Work Location: In person