Responsibilities
* Carry out 2nd / 3rd line support
* Act as the first point of contact for IT inquiries and requests from internal staff
* Provide remote and onsite support
* Carry out daily system checks/maintenance
* Develop and document day-to-day procedures
* Strong experience dealing with customers (2nd/3rd line) is essential
* Strong experience in supporting Microsoft Office suite
* Strong experience in supporting Windows 10 and mobile devices
* Experience with Active Directory user management
* Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
* Proven experience in working in a multi-site environment
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits (on site gyms/classes, subsidized canteen).
An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
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