Are you an experiencedand dynamic operational leader with a passion for improving healthcaredelivery? Do you have the ability to translate strategic ambitions intopractical, high-quality services that support general practice and localpopulation health?
If so, this is anexciting opportunity to shape the future of primary care as Chief OperatingOfficer (COO) of Berkshire West Primary Care Alliance (BWPCA).
Please note that thesalary structure does not fall under the remit of AFC (Agenda forChange).
Main duties of the job
Aboutthe Role
The COO provides executive leadership for theoperational delivery of BWPCA, with responsibility for ensuring that strategicobjectives are effectively translated into high-quality, sustainable services.Reporting to the Managing Director and the Board, the COO oversees performance,workforce development, finance, HR, and governance ensuring that servicesremain efficient, patient-centred, and financially robust.
This role is pivotalin making strategy a reality. While the Managing Director leads the strategicagenda, the COO ensures the systems, teams, and processes are in place todeliver against it. The role requires someone with proven leadership andoperational management skills, combined with an ability to work collaborativelyacross primary care and wider system partners.
You will also be a keymember of the Executive Team, working alongside the Chief Executive Officer(CEO), Managing Director, Programme Lead, and Board to develop and implementthe BWPCA Business Plan and support continuous service improvement.
You will act as anominated individual under CQC registration and will deputise for the MD andCEO as needed.
About us
Berkshire West PrimaryCare Alliance (BWPCA) is the collaborative voice of general practice across theBerkshire West Place within the Buckinghamshire, Oxfordshire, and BerkshireWest (BOB) Integrated Care System. We bring together GP practices and PrimaryCare Networks (PCNs) to work at scale, enabling innovation, influencing systemchange, and delivering services that meet the needs of our local populations.
BWPCA plays a vitalrole in shaping the future of primary care by strengthening partnerships,developing the workforce, and ensuring general practice is a central and equalpartner in integrated care. Our work supports sustainability, equity, andimproved outcomes for patients across Reading, Wokingham, and West Berkshire.
Job responsibilities
Key Responsibilities
* Lead and oversee day-to-day delivery of services and programmes across the Alliance
* Translate strategy into effective operational plans and outcomes
* Lead performance management, HR, financial oversight, and governance functions
* Provide timely and accurate operational data and intelligence to support decision-making
* Maintain strong relationships with PCNs, practices, and system stakeholders
* Act as a key point of contact for operational risk, delivery assurance, and contracted services
* Support the on-call rota and ensure leadership coverage beyond core hours
* Promote a culture of continuous improvement, collaboration, and high performance
* Deputise for the Managing Director and Chief Executive Officer as required
About You
We are seeking a highly motivated operational leader who brings:
* Significant experience in healthcare or primary care operations
* Strong people management, financial, and planning skills
* A proactive, solutions-focused approach to delivering services in complex systems
* The ability to manage multiple priorities while maintaining oversight and assurance
* A collaborative mindset and commitment to the values of general practice and integrated care
If you are driven by delivering real impact for practices and patients and want to be part of a forward-thinking and values-led organisation, we would love to hear from you.
For a detailed overview of the job, please referto the attached job description document.
Person Specification
Qualifications
* Masters degree or equivalent experience in a relevant field.
* Knowledge of partnership relationship management within integrated care systems.
* In-depth knowledge of operational management, financial planning, HR, and governance.
* Clear understanding of clinical governance, NHS regulations, and compliance frameworks.
* Advanced theoretical and practical knowledge of service improvement and transformation.
* Knowledge of primary care, PCNs, public sector, social care, or voluntary sector service models.
* Understanding of business continuity, risk management, and emergency preparedness.
* Postgraduate qualification (MBA, MSc, Leadership, or related).
Experience
* Senior operational leadership experience within a large, complex healthcare or related organisation. Including working experience working at Board level or with Boards.
* Proven track record of delivering high-quality services, achieving performance targets, and managing large multidisciplinary teams this should include working within primary care networks, federations, or community services.
* Extensive financial management and budget responsibility.
* Experience of developing and managing commercial partnerships.
* Experience leading service improvement, change management, and workforce development.
* Experience contributing to or leading integrated service delivery models.
* Experience of Digital Transformation, using novel and evolving technologies to improve service delivery and quality.
* Ability to use digital tools for service management and data analysis (as a minimum).
Skills & Abilities
* Strong leadership, people management, and team development skills. This should include being skilled at facilitating cross-sector collaboration
* Commercial acumen and ability to identify growth opportunities.
* Ability to analyse complex data and translate into operational strategy.
* Advanced communication, negotiation, and influencing skills.
* Ability to manage competing demands and prioritise effectively.
* Politically astute with high emotional intelligence.
Attributes
* Commitment to BWPCAs mission, vision, and values.
* Solution-focused, resilient, and adaptable.
* Ability to work flexibly and travel as required.
* Commitment to promoting equality, diversity, and inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£74,290 to £85,601 a yearDepending on Experience
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