The Flex Project Analyst will be responsible for maintaining, improving, and expanding the Salesforce.com contract management system to support smooth operations for Flex deals. He/She will oversee system enhancements while troubleshooting issues to minimize disruptions for the sales and Flex teams. Additionally, he/she will lead system upgrades (prioritization, roll-out), collaborate with cross-functional teams on functionality improvements, prepare URS, test scripts, and manage UAT. He/She provides user training on new functionalities implemented. This role requires strong analytical skills, technical expertise in Salesforce.com, and the ability to manage multiple projects in a fast-paced environment.
Supporting Ongoing Business Operations:
* Provide system and process improvements to enhance efficiency and user experience, including reviewing workflows, updating documentation, and ensuring proper testing before implementation.
* Identify and resolve system-related challenges that could impact business performance, such as improving data accuracy.
* Support the sales team by troubleshooting system issues and ensuring disruptions and obstacles in daily operations are removed.
Manage System Enhancements & Expansions:
* Lead the setup and integration of new features and process improvements within the Salesforce.com contract management system, ensuring smooth implementation and alignment with business needs.
* Prepare URS, test scripts, UAT.
* Work closely with IT, Sales, and business teams to introduce enhancements that improve contract tracking, approval workflows, and reporting capabilities.
* Act as a key contact for stakeholders to ensure that system improvements and expansions align with company policies, system capabilities, and compliance requirements.
Support System Enhancements & User Training:
* Oversee the testing, validation, and rollout of system upgrades and new functionalities within Salesforce.com to enhance contract management efficiency.
* Provide training and support to internal teams to ensure they can effectively use new tools and system features.
* Assist in risk management and contingency planning for system rollouts, ensuring any potential challenges are identified and addressed before implementation.
PREFERRED QUALIFICATIONS: What you will need (strongly desired):
Technical and Functional Skills:
* Strong problem-solving, critical thinking, and analytical skills.
* Proficiency in contract management.
* Proficiency in MS Office, Oracle, Salesforce.com, CPQ, PowerBi is a plus.
* Experience in data analysis and business intelligence tools.
* Ability to manage multiple projects, stakeholders, and competing deadlines effectively in a global, fast-paced environment.
* Strong communication and interpersonal skills, with the ability to engage cross-functional teams and business leaders.
* Familiarity with European finance regulations.
* Project management certification (Prince II, PMP) is a plus.
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