Salary: £27,962 - 30,680 per year Requirements: Strong working knowledge of IT service operation, transition, and continual service improvement Significant experience in a similar role Educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A, Microsoft Certified Professional) Excellent spoken and written English Can-do, optimistic attitude Commitment to developing IT knowledge and skills Focus on striving for service excellence Responsibilities: Deliver departmental objectives and support the wider IT strategy Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management Deliver end-to-end IT service management support across the organisation Support advanced configuration, system setup, and IT asset management processes Ensure adherence to IT policies, standards, and guidelines Identify opportunities for improvement and actively introduce and encourage innovation Technologies: Hardware Support ITIL More: The Royal College of Physicians (RCP) is a rewarding and friendly place to work with a rich history dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians with over 40,000 members in the UK and globally, dedicated to improving patient care and reducing illness. Our offices are located in a state-of-the-art building in Liverpool and an iconic Grade I-listed building in London. We offer competitive benefits including 29 days annual leave, a group personal pension plan with a 7% contribution, flexible working hours, and professional training opportunities. We champion an inclusive culture, valuing diverse perspectives as we strive to achieve our vision of optimal health and healthcare for everyone. last updated 10 week of 2026