Sales & Service Manager
Hours: 24
About the Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved.
Deputise the Store Manager in their absence when required.
What you’ll do
* Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
* Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
* Oversee the sales floor, demonstrating excellent floor control skills to ensure the store is a great place to shop.
* Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
* Support the delivery of store operations and visual merchandising principles to meet best practice retail standards and create the required shopping experience.
* Continually upskill in product knowledge to be a product expert, role‑modeling and educating the team to utilise product knowledge to drive sales.
* Organise and prioritise tasks to ensure business needs are met whilst protecting sales and service in store.
* Provide regular feedback to the team to motivate and engage, improving performance where required.
* Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
* Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
What we’re looking for
You’re a confident, hands‑on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You’ll bring
* Good retail experience in a management role, leading a team.
* Strong coaching skills.
* Effective communication, providing clarity to individuals or the team about what is required and why.
* Ability to inspire and motivate a store team through pride, passion, and energy to create a positive working environment.
* Proficiency in supporting people processes and team development.
* Good experience in delivering and exceeding sales targets.
* Proactive organisation skills to initiate and complete tasks without direction or supervision.
* Good commercial skills.
* IT proficiency with the ability to use a range of systems to manage in‑store activity.
* Good knowledge of and experience in visual merchandising.
Benefits
Great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that may be required. Other activities, duties and responsibilities may be added at any time, with or without notice.
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