Job Title: Relief Site Protection Officer (SPO) – Marks & Spencer Distribution Centres
Location: Hemel Hempstead
Salary: £13.45ph
Hours: Flexible – Days, nights & weekends (including short‑notice cover)
Contract Type: Part‑time Relief Officer
Job Overview
Fantastic opportunity to join the Mitie and Marks & Spencer family! The role involves providing professional security cover across a Marks & Spencer Distribution Centre, maintaining a safe and secure environment for staff, visitors and contractors, protecting company assets, and ensuring a high‑quality service across all DCs. The officer will work flexibly across days, nights and weekends, with short‑notice coverage as required. Comprehensive training and access to Mitie’s benefits package (Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance, and Childcare Vouchers) are provided.
Main Responsibilities
* Provide professional security cover across the M&S Distribution Centre.
* Deliver outstanding customer service in line with Mitie and M&S key values.
* Maintain professional standards of appearance, conduct, and incident reporting.
* Monitor access control systems, CCTV and vehicle movements in accordance with site procedures.
* Conduct regular internal and external patrols to ensure site safety and security.
* Support the prevention and investigation of theft, stock loss and unauthorised access.
* Respond promptly and effectively to incidents, alarms and emergencies following site protocols.
* Assist site management and permanent SPO teams to maintain smooth and compliant operations.
* Work flexibly to meet operational requirements, including short‑notice assignments.
* Ensure compliance with all Health & Safety and company security policies.
Person Specification
* Literate and numerate with strong attention to detail and IT skills.
* Professional appearance and high personal standards.
* Adaptable, reliable, and able to work independently or as part of a team.
* Excellent verbal communication and interpersonal skills.
* Calm under pressure with a positive, “can‑do” attitude.
* Must hold a valid front‑line SIA Licence.
* Must hold a full UK driving licence and have access to a reliable vehicle.
* Follow all Mitie and Group Health & Safety policies and procedures.
* Report any hazards, risks or incidents immediately to a line manager.
* Use all work equipment and personal PPE correctly and responsibly.
* Identify and report any training or equipment needs promptly.
Benefits
Mitie’s extensive benefits package, including Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance and Childcare Vouchers.
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