Urgently seeking 2 x Customer Advisors My client urgently needs 2 Client Care Advisors to join their busy team. As a Client Care Advisor, you’ll be the first point of contact for their valued clients. You’ll guide them through the initial stages of their personal injury claims, ensuring a smooth onboarding and handover to the legal teams. This role requires empathy, efficiency, and excellent communication. Key Responsibilities Handle inbound and outbound calls, including RTA onboarding calls Input and manage client data on our case management system Conduct conflict checks, MID searches, and submit claims to the MOJ portal Liaise with clients, witnesses, insurers, and internal teams Manage client documentation, rehabilitation forms, and ID verification Support fee earners with administrative tasks Assist in training new team members and contribute to team development What They’re Looking For Exceptional client care and telephone skills Experience in legal, insurance, or professional services (transferable skills considered) Strong attention to detail and ability to multitask Team player with excellent interpersonal skills Comfortable working in a fast-paced environment If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. 4729698