Job Description
Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: £30-£34K + £3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12-hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors. Visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The following job description outlines the position of Technical Support Engineer.
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. They will support the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical's client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
* Strong commercial awareness with the ability to work independently and take initiative.
* Eager to continuously learn and support new systems and services.
* Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
* Excellent customer service skills, with confidence in both phone and face-to-face interactions.
* Determining priorities in an environment where customer demand varies constantly.
* Keeping up to date with product knowledge, technical, and regulatory changes.
* Managing other Shift workers.
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience:
* Experience in Customer Service and Network Operations.
* Technical Engineering background.
* Familiarity with MOD systems and equipment support.
* Hands-on experience with Inmarsat and/or VSAT systems.
* Knowledge of customer equipment and systems, including:
* Maritime satellite equipment (Inmarsat)
* VSAT systems (Intellian, Seatel, T&T)
* Land mobile systems (BGAN, Iridium, Thuraya, GX)
* IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.
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