The Company A well-established and highly regarded name in the precision engineering and CNC machinery sector, this organisation is known for supplying high-quality equipment across the UK, as well as delivering exceptional after-sales service. With strong supplier relationships across South Korea, Taiwan, Japan, and Europe, this company combines global partnerships with a close-knit, family-feel culture.
As they continue to grow and improve service delivery, they are looking to appoint a Spares Coordinator to strengthen their team and support both customers and engineers with efficient, accurate spare parts handling.
Role Overview Youll be responsible for managing all spares-related enquiries, working across teams including Service, Engineering, Sales, Finance, and Stores. The aim is to provide excellent service, generate revenue, and add real value to the customer experience.
Youll be the key contact for internal and external stakeholders needing spare parts whether under warranty, post-warranty, or engineer support and will manage the full cycle from enquiry to dispatch.
Main Responsibilities Handle all incoming spares enquiries from customers (via phone, email, and website).
Work closely with suppliers, internal teams, and manufacturers to identify required parts.
Prepare and issue quotes using Salesforce and follow up to secure orders.
Manage the full spares process: ordering, receiving, dispatching, invoicing, and system updates.
Maintain clear and proactive communication with customers and suppliers throughout.
Use Salesforce CRM and Certinia to manage workflows, sales/purchase orders, stock levels, and dispatch documentation.
Monitor and replenish spare parts stock and review pricing, margins, and cost controls.
Support ongoing improvements to the spares offering and review internal spares policies.
Use supplier-specific systems for warranty updates and product information.
Maintain full and accurate records of communication, pricing, and processes within CRM.
Provide support to the wider customer service and technical teams where needed.
What Youll Need Minimum 3 years' experience in: Spares, service or warranty coordination OR customer service within a technical or engineering environment
Strong commercial awareness and previous procurement experience
A confident communicator with excellent interpersonal and organisation skills
Able to manage a varied workload with accuracy and attention to detail
Proficient with Microsoft Office and CRM/order management systems
Positive, team-orientated and able to work on your own initiative
Comfortable working in a fast-paced, changeable environment
The Culture This business prides itself on having a family feel youll be part of a small, collaborative team where your contribution is valued. Many staff have been with the business long term, and the environment is supportive, with a real focus on delivering quality and service.
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