Service Advisor Renault Croydon
Location: Coulsdon (CR5)
Salary: GBP 32,220 pa + overtime and bonus (OTE GBP 38,664 pa)
Contract: 12?month Fixed?Term Contract (Maternity and Holiday Cover)
Hours: Full?time, Monday Friday 8:00am 6:00pm, plus 1?in?3 Saturdays (8:30am 12:30pm)
Join Our Aftersales Team
Renault Croydon is seeking a Service Advisor to join our welcoming Aftersales team in Coulsdon. This role is offered on a 12?month fixed?term contract, primarily to cover maternity leave and planned holiday periods within the team.
You ll be part of a supportive, well?established dealership environment where providing a calm, professional, and helpful experience for every customer is central to how we work.
What You ll Do
In this customer?facing role, you ll support customers throughout their servicing journey by:
Managing customer communication, both face?to?face and over the phone Booking vehicles in, estimating costs, and preparing invoices Liaising clearly with Technicians throughout the day Keeping customers updated on progress and gaining authority for additional work Organising courtesy cars and ensuring smooth handovers Using systems such as Kerridge, Autoline, Keyloop/CDK Promoting products and services in a supportive, non?pressured way
What We re Looking For
We re keen to meet applicants who are:
Ideally experienced in a dealership Service Advisor, Service Booking, or Service Reception role Comfortable managing a busy diary and maintaining accurate records Confident communicators who build trust with customers Organised, calm under pressure, and focused on delivering a professional experience Familiarity with Kerridge, Autoline, Keyloop/CDK is advantageous
Driving Licence Requirement
This role involves occasional movement of customer and courtesy vehicles.
A full UK manual driving licence (covering both manual and automatic vehicles) is essential.
Hours and Pay
In this fixed?term contract role, your remuneration will include:
GBP 32,220 pa basic salary 1?in?3 Saturday mornings paid as overtime at time and a half (circa GBP 1,487 pa) Monthly Service Advisor bonus scheme (OTE GBP 38,664 pa, regularly achieved) Additional commission available on Service Plans
Company Benefits
33 days annual leave including Bank Holidays (with option to buy or sell additional days) Excellent manufacturer training and clear career development opportunities Pension scheme with life assurance cover Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free mortgage and pension advice seminars Cycle to Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme
What Happens After the Fixed Term?
Beyond the initial 12?month contract, and subject to business requirements at the time, there may be potential for a contract extension or consideration for a permanent role should the successful candidate perform well.
How
Click Apply Now and follow the steps on our recruitment platform, including uploading your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please.