Location: Winnersh - Eskdale Road
Salary: £25,000.00 - £38,125.00 GBP Annual
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth. Join our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements (SLAs). Exciting opportunity for experienced customer service representatives.
Responsibilities
* Collaborate with the team to fulfill daily tasks within specified SLAs.
* Handle inbound and outbound calls to address customer queries professionally.
* Provide responsive and professional email support to internal and external customers.
* Utilise our internal system for order processing to ensure accurate and timely customer orders.
* Work closely with the Service Complaints team to address issues promptly.
* Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
* Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
Preferred Requirements:
* A first experience in a customer-centric role is preferred
* Confident computer user
* Strong team-working skills to collaborate effectively.
* Excellent interpersonal skills for seamless communication, demonstrated problem-solving competence.
* Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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