Role: Customer Service Master Data Administrator – Project role
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
1. Competitive salary and pension scheme
2. 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
3. Hybrid, Flexible working
4. Cycle to work scheme Electric Vehicle Scheme
5. Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
6. Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,400 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
In this role, you’ll collaborate closely with our Sales, Customer Service, and Credit Control teams to resolve long-standing customer account hierarchy errors and other issues affecting accurate invoicing. You’ll build strong working relationships both internally and with customers, while using our systems and databases to make precise corrections and updates. Success in this position calls for excellent problem-solving skills, accuracy, and a keen eye for detail
About You
7. GCSEs (Grade C/4 or above) in Maths & English
8. Background in customer service, finance, or sales support, with proficiency in administration, systems, and databases.
9. Strong interpersonal, written, and verbal skills with the ability to engage effectively at all levels and with diverse stakeholders.
10. Effective negotiation, prioritisation, and problem-solving abilities, with resilience under pressure to meet deadlines.
11. Intermediate-level Microsoft Office skills and ability to process high volumes of data with accuracy and attention to detail.
About the Role
12. Collaborate with account managers, credit control, and customers to identify and resolve incorrect account hierarchy or structure data, making the necessary updates in core systems and databases. Share outcomes with relevant teams to support consistency and understanding.
13. Investigate and resolve issues with incorrect or missing purchase order information on invoices, implementing long-term solutions, which may include updating customer invoicing details. Communicate findings and actions to relevant teams to ensure ongoing accuracy.
14. Liaise and negotiate with internal departments to deliver objectives accurately and within agreed timeframes.
15. Adhere to all organisational policies and procedures, including those relating to health and safety, HR, finance, and IT.
16. Build and maintain professional relationships internally and externally, in line with the organisation’s core values.
17. Undertake any other duties appropriate to the role, grade, skills, and qualifications.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee,