A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance overall store performance.
As a Style Advisor, you will connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience we are known for. Reporting to the Store Manager, you will stay up to date on the latest styles and be the driving force behind excellent service in store, making the customer experience sparkle with your passionate, customer-facing perspective. You will be adept at identifying and advising customers on outfit building (whether daywear, workwear, or wedding wear) and strive to help achieve commercial objectives by finding the best style solutions for our customers.
Key accountabilities and KPIs include:
1. Greeting, assisting, and selling in a professional, consultative manner to build multiple sales, championing our high-quality premium products at all opportunities.
2. Maintaining a high awareness of visual merchandising principles to deliver an inspiring store environment that drives performance.
3. Operating an electronic Point of Sale system, handling transactions accurately, and engaging customers for future opportunities.
4. Assisting in all tasks required for the smooth day-to-day running of the store, promoting our brand and products to position us as a dependable shopping destination.
About You
We will provide full training and ongoing support to ensure you have all the tools to succeed. You should be reliable, motivated, flexible to work on a rota basis, and able to adapt to shifting priorities. Excellent communication skills and a passion for customer-facing interactions are essential, along with sharing your product knowledge and styling expertise. Customer-centricity, pride in your work, and a focus on adding value and seizing commercial opportunities are key to success in this role.
About Us
Hobbs London is a luxury women’s fashion brand showcasing timeless British style and expert craftsmanship. Since opening in Hampstead, London, in 1981, Hobbs has grown from a sought-after shoes label to a global brand known for the best of British design.
Each collection embodies the multifaceted nature of our modern woman—feminine, polished, and perfect for everyday or standout occasions.
Since joining TFG London in 2017, a listed retail conglomerate owning brands like Phase Eight, Hobbs London, and Whistles in the UK, we have experienced growth and development opportunities.
TFG London Inclusion and Diversity Statement:
We are committed to creating an inclusive culture that welcomes, develops, and celebrates diversity of backgrounds, experiences, and perspectives. We foster an environment where differences are respected, encouraged, and celebrated, allowing individuals to bring their authentic selves to work, where their contributions are valued, and perspectives appreciated.
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