Overview
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. We’re looking for a Store Coach to run our store in Stevenage. Salary up to £52,000. It’s a hands-on role where your attention to detail will make life easier for customers and your team.
What you'll be doing
* Customer Acquisition: You’ll grow our local presence—boosting our Facebook followers, encouraging e-receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
* Customer Obsession: You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience—from mobile point-of-sale to virtual consultations. You’ll champion our Customer First mindset, helping the team deliver consistently great service and strong NPS results.
* Trading Mindset: You’ll spot opportunities, act fast, and keep standards sky-high. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life.
* Process & Compliance: From click & collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well-run store is a happy store.
* Empower the Team: You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we'll look for in you
* A natural leader who brings out the best in others with empathy.
* Customer-obsessed—genuinely cares about making every shopping experience personal, easy, and enjoyable.
* Great coach—loves helping others grow and leads by example.
* Commercially curious—spots opportunities, acts on them, and keeps one eye on what’s next.
* Process-savvy—organized, detail-focused, and able to keep things running smoothly behind the scenes.
* Community-minded—values local connections and finding ways to make the store part of something bigger.
* A culture ad—brings something new to help build a diverse and dynamic team.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Management
Industries
* Retail
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