Overview
Assistant Manager - Wetherby role at BOYLE Sports
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, including operating and running the shop and managing the shop team effectively. The day-to-day responsibilities include assisting the Shop Manager and team with the smooth running of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. The role also encompasses opening and closing the business and, in the Shop Manager's absence, managing the operations of the shop.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Wetherby
Role Purpose And Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, including operating and running the shop and managing the Shop team effectively. The day-to-day of the role is to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained, while accepting and paying out bets and delivering excellent customer service. The role includes opening and closing the business and managing the shop operations in the Shop Manager’s absence.
Key Responsibilities
* Support the Shop Manager with the day-to-day running of the shop and the shop team.
* In the absence of the Shop Manager, lead the operation of the Shop and the Shop team, including being responsible for:
* Opening and closing the shop
* Managing and guiding the Shop Team
* Cash management procedures
* Managing and utilizing the company Time and Attendance system while ensuring adherence from the Shop Team
* Leading by example to maintain shop presentation standards
* Communicating clearly and encouraging colleagues to share ideas for improvement
* Staying focused on shop results to identify opportunities and drive high standards
* Providing outstanding customer experience
* Educating and guiding the team to deliver excellent customer service
* Accepting bets as per procedure and accurately processing customer bets through multiple channels, including betting terminals and in-shop transactions via the EPOS system
* Acting as a Brand Ambassador and introducing customers to the multi-channel/digital journey
* Ensuring adherence to operational procedures, including cash management and security procedures
* Adhering to Social Responsibility duties
Knowledge, Skills And Experience
Essential Skills and Experience
* Ability to confidently lead a team and inspire others
* Ability to build excellent working relationships with colleagues
* Operate with trust and integrity and be an excellent role model for others
* Excellent communicator with the ability to provide clear guidance and feedback
* Adaptable to different situations with the ability to lead from the front in bringing new ideas forward
* Ability to problem solve and think creatively
* Energy and drive to constantly develop yourself and others
* Customer service focused
* An enthusiastic people person
* A keen interest in Sporting industry/events and building rapport with customers
* Ambitious and driven to progress within the company
* To promote the company brand and be results focused to achieve high standards
Desirable Skills And Experience
* 1 year Assistant Manager/Supervisor Retail experience
* Industry experience is welcome but not essential as full training provided to expand knowledge base on all things sport and betting related
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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