* Manage claims from first notification to final settlement, liaising effectively with clients, insurers, loss adjusters, and other relevant parties.
* Provide clear and accurate advice on policy coverage, claims strategy, and the documentation required to progress claims efficiently.
* Negotiate with insurers to achieve the most favourable and cost-effective outcomes for clients.
* Agree and monitor claims reserves, ensuring they are realistic, accurate, and regularly reviewed.
* Ensure key and major claims are escalated appropriately, recorded on the Key Claims Register, and managed in line with Lockton standards.
* Understand and apply the correct claims notification, investigation, and settlement procedures across relevant classes of insurance.
* Maintain accurate and up-to-date claims records on internal systems, including diary management for outstanding actions.
* Attend internal and external meetings as required, contributing professional insight and claims updates.
* Report major or sensitive claims to the responsible Account Executive in a timely manner.
* Understand client insurance programmes, service plans, and any bespoke claims handling arrangements, documenting these clearly for internal use.
* Undertake specific tasks and projects as directed by management, ensuring agreed timescales are met.
* Work collaboratively
Experience & Technical Knowledge
* Min 2 years’ experience in a claims handling role.
* An understanding of the key classes of insurance relevant to the role.
* Working knowledge of insurance policy coverage, claims processes, and reserving principles.
* Understanding of general legal principles relating to insurance and claims handling.
* Ability to prepare, interpret, and analyse claims data, including claims trends, triangulations, deductibles, and cover variations.
Skills & Attributes
* Strong communication skills, with the ability to engage professionally and clearly with clients, insurers, and internal stakeholders.
* Excellent organisational skills, with the ability to manage time, prioritise workload, and meet deadlines without compromising quality.
* Analytical and problem-solving skills, including research and investigation capabilities.
* A proactive approach, demonstrating sound judgement on when to work independently and when to involve appropriate colleagues.
* Commitment to ongoing professional development through both formal and informal learning.
* Good working knowledge of internal systems and an ability to effectively source and utilise wider Lockton resources.
* A collaborative team player who supports colleagues and contributes positively to the team environment.
Why Join Lockton?
* A global brokerage with a strong and growing presence in Belfast
* Opportunity to handle a varied and engaging claims portfolio
* Supportive, knowledgeable claims team with clear development pathways
* Ongoing training and professional development opportunities
* Exposure to complex claims and high-quality clients
* A culture that values expertise, integrity, and long-term career progression