Description
This role is to support the business in collecting client debts and meeting the firm’s collection targets.
Key Responsibilities
* Following Credit Control collection processes relevant to the type of client debt, ensuring effective chasing, minimising ageing of the debt ledger.
* Updating the Practice Management System (PMS) with accurate and meaningful collection notes.
* Liaising with Partners, lawyers and the Practice management team to update them on the current debt position.
* Flagging potential issues to the Supervising Timekeeper (STK), and where applicable the Practice Manager, so they can set the strategy to collect the debt.
* Meeting with the Credit Control Supervisor for line-by-line ledger reviews on a monthly basis to discuss progress, escalations and problematic issues.
* Producing standard debt reports where necessary via the Finance Self-Service Reporting Suite.
* Supporting the Sales Ledger team in gaining client payment remittances where these are missing to ensure accurate allocation of monies.
* Feeding back any billing issues to the Revenue team so processes can be checked and amended where necessary.
* Liaising with the Revenue team when disputes are raised by the client and agreed by the STK so the relevant action can be taken.
Skills, Knowledge & Expertise
* Experience in credit control, preferably in the legal sector.
* An ability to communicate effectively with internal and external clients and confident in managing difficult discussions.
* An ability to respond effectively to both internal and external clients' demands in a confident and efficient manner.
* Good knowledge and experience in various systems and Microsoft products.
* Self-motivated, determined and confident in their abilities.
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore plus a representative office in Miami and broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.