Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder
(CIF).
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role Overview
The ILS Training and Compliance Manager plays a critical part in ensuring a fully trained, compliant, and high‑performing ILS operation, with responsibility for managing training programmes, compliance activities, and continuous improvement initiatives. Working as part of the ILS Senior Management Team, you will support audits, drive operational excellence, and contribute to key customer and business improvement projects. It’s an excellent opportunity for a proactive professional who enjoys ownership, collaboration, and making a measurable impact in a regulated environment.
Key Responsibilities:
Training:
* Ensure Key Standard Operating Procedures and Work Instructions are in place.
* Ensure all ILS Mandatory & Supplementary Training programs are in line with Company Policy, Industry
* Regulations and other Legal requirements.
* Ensure ILS team are fully up-to-date on their training needs and records retained for compliance purposes.
* Ensure operational targets are met and take short to medium term actions to reverse areas of
Underperformance
* Ensure timely completion of deviations and CAPA’s within the Quality Management System
* Produce Monthly Training reports to all ILS Management Team to ensure staff are regularly monitored.
* Carry out specific training as appropriate.
Compliance:
* Focus on the management of authorised activities and the accuracy and quality of records.
* Prepare for and support all audits
* Ensure that initial and continuous training programmes are implemented and maintained.
* Ensure that self-inspections are performed at appropriate regular intervals following a prearranged programme and necessary corrective measures are put in place.
Other Key Areas:
* Produce departmental/regional management reports meetings, attend management meetings
* Contribute to efficient and productive running of ILS as part of the ILS Management Team
* Support relevant Key Customer & ILS projects and process improvements.
* Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
* Contribute to the First Choice continuous improvement program
Skills and Experience:
* Good knowledge of Microsoft tools
* Knowledge of Good Distribution Practice (GDP) in the transportation of Pharmaceutical products desirable
* Good organisational skills
* Effective communication skills
* Attention to detail
Benefits:
* A competitive salary
* Generous holiday entitlement
* Pension scheme which includes life assurance
* Access to professional employee assistance and wellbeing programme
* A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
* Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: Head of Health & Safety, Quality and Environment
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.