Job Introduction
Are you ready to make a real difference in the lives of people facing homelessness? We're looking for a dynamic and compassionate Housing Solutions Officer to join our frontline team.
In this role, you'll be at the heart of our efforts to prevent homelessness across the borough. You'll provide timely, tailored housing advice and support to individuals and families, helping them to remain in their homes or move on in a planned and sustainable way.
You'll be responsible for:
* Delivering high-quality housing advice in line with the Homelessness Reduction Act 2017.
* Conducting detailed assessments and creating Personal Housing Plans.
* Managing a varied caseload and working closely with landlords, support agencies, and internal teams.
* Advocating for clients and representing the service at multi-agency meetings.
We're looking for someone with:
* Experience supporting vulnerable individuals or working in a housing or advice setting.
* Strong knowledge of housing legislation, homelessness prevention, and tenancy sustainment.
* Excellent communication, negotiation, and problem-solving skills.
* The ability to work independently and manage competing priorities.
* A full UK driving licence and access to a vehicle.
This is a fast-paced and rewarding role where your work will have a direct impact on people's lives. You'll be part of a supportive and forward-thinking team committed to tackling homelessness and promoting housing stability.
Apply now and help us build better housing futures.
Please click on the links below to view the job description and person specification.
A CV template is available if you do not already have a CV.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
* We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
* Flexible working & career progression
* Local Government Pension Scheme
* Staff discounts & salary sacrifice perks
* Free parking & confidential wellbeing support
* Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Please note: We do not hold a sponsorship licence for visas.