Night Hostel Assistant
Location: The Elms, Hemel Hempstead
Salary: £30,267 FTE
Hours: 10.15 hrs Tuesdays 9pm-7.15am, Opportunity for additional hours to cover holidays and sickness.
Reports to: Hostel Accommodation Lead
Closing date: Sunday, 18th January 2026. We may close the advert before this date depending on the number of applications.
About the role
· Resident Support & Safety: Provide person-centred care to individuals experiencing homelessness, including assisting with "crash pad" admissions, conducting resident searches, and maintaining hygiene standards through regular sanitising and equipment sterilisation.
· Catering & Kitchen Oversight: Manage the daily breakfast service by preparing food, setting up the dining area, and ensuring the kitchen remains clean by maintaining appliances like the dishwasher and communal fridges.
· Facility Maintenance & Housekeeping: Ensure the 44-bed hostel remains functional and tidy by managing laundry equipment, restocking essential supplies, overseeing waste disposal, and maintaining the reception area.
· Operational & Administrative Tasks: Support the smooth running of the service by preparing rooms for re-letting, sorting donations, performing PAT testing, and assisting with the training of new staff members.
About you
· Experience and knowledge: Proven background in supporting vulnerable people with complex needs, ideally within supported housing or charitable settings, with an understanding of homelessness issues.
· Skills and abilities: Able to work under pressure in emotionally charged situations, self‑motivated with strong time‑management skills, effective team player, and competent in written English; familiarity with CRM systems is desirable.
· Education and training: Capacity to work night shifts, experience with vulnerable groups, and a good standard of education preferred.
· Personal qualities: People‑focused, caring, considerate, diplomatic, independent yet collaborative, solutions‑driven, compassionate, and passionate about making a positive difference.
Benefits 25 days or equivalent annual leave
· Flexible working environment
· Medicash plan, including Virtual GP, some dental and optical cover
· Employee assistance programme - 24/7 mental health support helpline
· Professional development and training
· NEST pension scheme
How to apply
If you match our criteria, please send your CV, including your Supporting Statement.
. Please advise us should you require adjustments to be made for you at interview.