Job Description
JOB PURPOSE
The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times.
SPECIFIC RESPONSIBILITIES
1. Ensure that procedures within the department are followed
2. Always maintain a professional manner
3. Ensure all orders are released in time to meet customer due dates
4. Create order acknowledgements for new orders
5. Communicate with customers effectively, always striving to exceed customer expectations
6. Liaise with planning department on artwork and repro requests
7. Ensuring all orders are correctly priced
8. Gain approval on artworks, ensuring costs are charged back to customers origin
9. Create new finished goods material codes
10. Liaise with transport suppliers on arranging collections/deliveries
11. Raise transport and ad hoc purchase orders
12. Produce accurate stock and sales reports
13. Ensure prompt and accurate filing and archiving of all customer orders and correspondence
14. To ensure and maintain the departments targets are achieved
15. Provide information in a concise and timely manner, to both customers and senior management
16. Advise customers of current lead times and ...