Lead Agent
6 month Fixed Term Contract
Location: Birmingham
Hybrid: 3 days office, 2 days remote
Hours: Mon - Fri - 8am - 5pm, 8.30am - 5.30pm or 9am - 6pm
Free onsite parking
Salary: £28,000 + Commission OTE £35 - 40K
My client is a luxury flexible office provider with locations across the UK is seeking a lead agent to joint their team in Birmingham.
Overview
Due to a significant increase in inbound leads across our regional buildings, we are seeking a proactive, high‑energy individual to manage, qualify, and progress all incoming opportunities. This role is essential to improving conversion rates, maximising viewing appointments, and supporting our wider sales push as we work to increase occupancy.
Key Responsibilities
Lead Qualification & Pipeline Management
Act as the first point of contact for all leads referred via brokers, agents, or directly from clients.
Qualify each lead quickly and effectively through direct conversations with clients and/or brokers and agents.
Continually nurture and re‑engage leads to ensure they remain warm and active within the pipeline.
Maintain a high‑volume, high‑velocity workflow to ensure no opportunity is missed.Viewing Coordination
Liaise with clients, brokers/agents, and building management teams to schedule seamless viewing experiences.
Ensure all relevant information is passed on accurately to building teams ahead of the appointment.
Support the smooth handover of leads from initial qualification through to viewing arrangement.Collaboration & Communication
Work closely with regional building teams to optimise lead flow and improve conversion.
Provide consistent updates, follow‑ups, and communication to all parties involved.
Uphold our high client‑experience standards with a professional, personable, and "velvet‑glove" approach.
About the Role
This is a fast‑paced, high‑transaction position requiring strong organisational ability, tenacity, and resilience. Success will depend on your ability to work quickly, manage multiple conversations simultaneously, and proactively chase every opportunity without compromising the exceptional experience our brand is known for.
Ideal Candidate Profile
Ideally my client is looking for experience in a serviced office environment or a leasing, lettings role. They will also consider bright, outgoing candidates who are customer focused and can build relationships quickly from hospitality or retail.
Strong communication and rapport‑building skills with clients, brokers, and internal teams.
A self‑starter with the drive to pursue every lead and maintain a warm, active pipeline.
Highly organised, with the ability to manage multiple tasks concurrently and work at pace.
Confident, polished, and able to deliver a premium customer experience while operating with urgency. Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database